FAQ’s
🧕 Umm Boutique – Frequently Asked Questions (FAQs)
Do you ship internationally?
Yes, Alhamdulillah! We currently ship within Australia and selected international locations. Shipping rates and delivery times vary by destination and will be calculated at checkout.
How do I choose the right size?
We provide a detailed size guide on each product page to help you choose the best fit. If you’re unsure or between sizes, we recommend sizing up for a modest and comfortable fit. Feel free to message us for personal assistance.
Are your items breastfeeding-friendly?
Yes, Alhamdulillah! Our Umm Nursing Collection features abayas specifically designed for breastfeeding mothers. Each piece includes discreet, practical access for nursing without compromising on modesty or elegance. Look for the “nursing-friendly” label in the product description or browse the full Umm Nursing Collection in the shop section.
Do you accept returns or exchanges?
Yes, we accept returns within 14 days of delivery, provided the item is unworn, unwashed, and in original condition with tags. Please see our Returns Policy for full details. Note: Return shipping costs are the customer’s responsibility unless the item is faulty.
How long will my order take to arrive?
All orders are typically delivered within 9–14 business days. You’ll receive a tracking link once your order has shipped, so you can follow its journey to your doorstep, in shaa Allah.
Can I cancel or change my order?
If your order hasn’t been dispatched, we may be able to modify or cancel it. Please contact us as soon as possible through the contact form.
Are your clothes see-through?
Our garments are designed with modesty in mind. Most items are lined or made with thick, non-sheer fabrics. If layering is recommended, it will be clearly stated in the description.
Do you restock sold-out items?
Some of our collections are limited-edition, while others may be restocked based on demand. If something you love is sold out, use the “Notify Me” feature or message us to express interest.
Do you offer custom orders or tailoring?
Currently, we don’t offer tailoring services, but we are exploring custom options in future collections, in shaa Allah. Keep an eye on our social media for updates.
Where are your garments made?
We carefully select our suppliers and work with trusted manufacturers who align with our values of quality, modesty, and ethical production. Our fabrics are sourced for their beauty, comfort, and breathability.