Shipping and Return Policies

Shipping Information:

Processing Time:

Orders are processed within 2–5 business days after payment is received.

Shipping Time:

Estimated delivery time is 9–14 business days for most orders.

Please note, as our items are made and shipped directly from our trusted suppliers overseas (including from countries like China), actual delivery time may vary slightly based on location, customs, and shipping conditions.

Shipping Regions:

We currently ship to:

• Australia (nationwide)
• Selected international destinations

Shipping Costs:

Shipping is calculated at checkout and may vary based on weight and delivery location. We may offer free shipping on certain promotions or order values.

Tracking:

Once your order is shipped, a tracking number will be provided. Please allow a few days for tracking information to become active.

🔄 Returns & Refunds – Umm Boutique

At Umm Boutique, we take pride in curating beautiful, modest pieces from trusted global suppliers. While we hope you love every item you receive, we understand that sometimes things don’t go as planned.

✅ Eligible Returns

We offer refunds or replacements in the following situations:
- You received a damaged or faulty item
- You received the wrong product
- Your item does not arrive within 45 days of your order

To qualify for a return or refund:
- Email us at [your email] within 7 days of delivery
- Include your order number and clear photos of the issue

🚫 Non-Returnable Items

Due to the nature of our online store model and hygiene standards, we cannot accept returns for:
- Change of mind or personal taste
- Incorrect size selection
- Slight colour variations (due to lighting or screen differences)
- Worn, washed, or altered items

Please double-check your size and shipping address before placing your order.

📦 Return Process

If your item is eligible:
1. Contact us at [your email]
2. Include your order number and photos if applicable
3. If approved, we’ll send return instructions (items may need to be returned to our supplier's warehouse overseas)
4. Once received and inspected, we will process your refund or replacement

*Please note: Return shipping costs are the customer’s responsibility unless the item is faulty.*

💸 Refunds

- Refunds will be processed to your original payment method
- Please allow 5–10 business days after approval
- In some cases, we may offer partial refunds or store credit

🕰️ Late or Missing Refunds

If you haven’t received your refund:
- Double-check your bank or payment provider
- Then contact us if the issue persists

🤍 A Note From Us

As a small Muslim-owned boutique relying on overseas fulfillment, we strive to provide transparency, kindness, and fairness in all dealings. We thank you for your support and understanding, and we’re always here to help, in shaa Allah.